Business profile:
ІТ
Company position:
Director
Company size:
101-500 employees

Working without an office and signing more than 3000 documents a year: Lyft Ukraine case study

Lyft Ukraine is a Ukrainian branch of the American IT company that opened a local office in Ukraine in 2021.

At the outset, the company had no office and more than 150 employees from across the country worked remotely. However, following the full-scale invasion, the situation became more complex.

The company encountered difficulties in sending documents by mail, particularly given the large number of its partners who were based abroad. It was crucial to find the optimal solution as soon as possible to align with the evolving circumstances.

Yulianna Chorna, Administrative Director of Lyft Ukraine, shared strategies for processing 3,000 documents annually without an office and techniques for effectively engaging employees in using EDO.

Yulianna Chorna
Administrative Director

The results of EDO implementation

We sign more than 3500 electronic documents per year
Our company handles approximately 250,000 documents per month
saved ~1 million hryvnias
generate document templates x10 times faster

What challenges did you encounter during the implementation of ODE?

We initiated the implementation of ODE by digitally signing the necessary HR documents. Providing electronic digital signatures to all employees in a short time presented a considerable challenge for our team.

Additionally, integrating new business processes for managing documents presented a significant challenge to many employees. However, the Vchasno.KEP keys proved to be an effective solution to these issues.

How easily can electronic signatures be provided to employees?

  • 1
    We provided our employees with a comprehensive overview of the legal framework for electronic signatures and highlighted the associated benefits. It should be noted that all of our counterparties at that time were utilizing electronic keys.
  • 2
    We have prepared comprehensive instructions for registering and utilizing QESs.
  • 3
    The Vchasno support team provided invaluable assistance at every stage of the process, and the user-friendly interface of the service enabled rapid comprehension of the necessary information.
  • 4
    The chatbot, developed on the Slack platform, notifies users when they are required to sign a document.
  • 5
    In less than a month, all employees obtained and began utilizing electronic keys.

Despite the initial challenges, the team swiftly adapted to the new process of electronic document workflow, which eliminated the need for printing and carrying paper documents to the post office.

The entire HR document workflow at Lyft Ukraine is now conducted electronically.

What results have been achieved?

Efficiency. We have successfully transferred 95% of documents to ODE, signing more than 3,500 documents annually.
Furthermore, we have reduced our expenditure on consumables (paper, mailing, etc.) and employee time by approximately UAH 1 million.

Time saving. Our employees are no longer required to create, print, and send documents. The Vchasno service employs custom workflows and automatically generates templates. As a result, the process of working with documents has been made ten times more efficient. Consequently, teams can redirect their attention from routine tasks to more creative pursuits.

No need to be tied to an office. ODE enables our employees and partners to work from various locations in Ukraine and around the globe, since they only need internet access to be able to work.

Minimum of mistakes. Business processes involving documents are automated, with minimal human involvement.

Although the plan for the digitalization and implementation of ODE in Ukraine has been completed, our team is not going to stop.

Lyft is a company that employs cutting-edge technologies and artificial intelligence to enhance operational efficiency. Therefore, our objective is to further automate business processes and optimize the utilization of the service.

Get more information about Vchasno

Contact us! Learn how to quickly implement e-document workflow in your company and reduce costs and team time for documents processing.

Was it useful? Share the article