In any business, an effective team is the key to success, particularly in the IT industry where results depend on flexibility and the ability to adapt to the changes.
At Vchasno Company, we believe that the formation of a strong team is a gradual process. The primary focus for development is set by the leaders of the company, who represent the company’s values and define the principles of work. For a team of professionals to function effectively as a team, it is essential to have a clearly defined joint mission as well as long-term work on team building and the establishment of effective communication.
This article outlines the key steps for building an effective team and maintaining its productivity.
The team is built on a foundation of professionalism and shared values
Vchasno is a company that specialises in the creation of digital services for business. Our global objective is to streamline document management and demonstrate the superiority of electronic document workflow over traditional paper-based processes. To achieve this, we require individuals within our team who are aligned with the idea of digitalization of the country. For whom it is not just a slogan, but a real challenge to be met.
It is essential that a new team member is not only a professional in their field, but also shares the company’s values. They should be motivated to create new things and willing to change the country for the better. It is for this reason that we strive to find “our people” and we recognize that this is not an easy task. A Deloitte study revealed that 53% of Ukrainian companies have employees who resign voluntarily.
The Vchasno experience demonstrates that shared values are an effective retention tool for the team. Many of the company’s leaders have been with the company since its foundation in 2017. Furthermore, even after the onset of full-scale war, staff turnover remains at a minimal level.
A significant proportion of our new hires join Vchasno through our recommendation programme. In 2024, we successfully filled 25 positions. This approach enables us to attract like-minded individuals who align with our values and engage them in our project teams. This helps us to expand our operations. We are grateful to our employees for recommending Vchasno and involving individuals with a similar worldview in our projects.
From defining team values to determining product value
Sam Altman, CEO of OpenAI, has proposed the following formula for achieving business success: “Success = Idea x Product x Team x Implementation x Luck”. To bring an idea to fruition, it is essential to have the coordinated efforts of various teams, including product, development, sales, marketing, design, integration, team of care (the term we use for our support team), and others.
The value of Vchasno’s services is not solely dependent on the product itself. We assist organisations in implementing electronic document workflow and provide training to partners on the use of our products. The customer’s impression of our service is contingent upon the coordinated efforts of our teams.
We create digital services from the perspective of customer care. This is why, for instance, the intention to provide assistance remains a primary objective of the care team. It is our priority to ensure that our clients receive not just the information they require, but also a high-quality customer experience.
Vchasno services enable our clients to optimize their time by reducing the amount of routine work they need to complete. This is the objective that we strive to achieve as a team.
Simplicity is a core principle guiding the work of Vchasno. We streamline the company’s processes to the greatest extent possible. With minimal effort, employees can take vacation time, access the information they require and find the appropriate team chat. In order to be effective, employees must be able to dedicate time to generating ideas, rather than spending it on routine tasks.
What makes a team effective?
As a project grows, it always becomes an interesting challenge for the Vchasno team. The following principles enable us to maintain a high level of performance despite the constant changes we encounter.
Complementarity
The interaction between team members is an effective way to generate new ideas and achieve the company’s goals. Members of the team share their experience, resources and the product vision. By combining our efforts, we can achieve the best results.
The team is unified around a common goal and is aware that the success of this goal depends on the input of each member.
Open-mindedness
At Vchasno, innovation is one of our core principles. Our products were born out of a genuine interest in exploring what is new and innovative. Our client base comprises companies that implement innovations and digitize their business processes.
The IT industry is undergoing rapid development. Even 10-15 years ago, some modern professions did not exist, and new and crucial specializations emerge on a daily basis. It is therefore crucial to explore new possibilities when developing services that are not yet on the market.
Being open to new things is essential for the professional development of employees. In the current era of rapid technological advancement, it is unrealistic to expect individuals to have comprehensive knowledge and expertise in all areas.
The digitalization of document workflow represents a new direction in business, necessitating the search for non-standard solutions. It is therefore crucial that all members of our team are willing to explore new things.
Ways for businesses to support the team
At Vchasno, we adhere to several principles that facilitate the ability of teams to respond to changes and work efficiently as a unified mechanism.
Transparency
Laszlo Bock, Google’s vice president of people operations, formulated this principle in his book “Work Rules” as follows: “… getting at the truth…is essential for getting better. We get at truth through radical transparency and putting aside our ego barriers in order to explore our mistakes and personal weaknesses so that we can improve.”
Transparency is also a key principle at Vchasno. To ensure that employees are kept informed about what is happening in the company, we hold monthly and quarterly meetings, and communicate regularly about news and changes.
We conduct regular eNPS surveys among our employees. This is how we identify the team’s requirements and take their views into account. All comments are processed and a plan for further work is formulated. The team is informed of all planned changes, which represents the most crucial stage of this process.
Development opportunities
The company is continuously evolving through product development and team formation. This provides employees with the opportunity to develop their careers within the company. We are proud to say that many team leaders and project managers have been with Vchasno since the company was founded.
We provide numerous opportunities for professional development of new hires, holding regular meetings with experts in various fields. For newly created positions, we often invite candidates who are already working on Vchasno projects.
Taking care of the team
In order for a team to develop, it is essential that each member feels comfortable in the workplace. The first step is to ensure that the basic needs of all members are met.
Since 2020, the company has been operating in a hybrid format. In the context of the pandemic, this was a necessity. Most importantly, this format was convenient and safe for our employees.
All Vchasno employees are provided with insurance coverage. In the context of the war, we have reduced the registration period. New employees now receive paid insurance in a more expedient manner.
We support our employees during blackouts. The company has an invincible office that works as a point of invincibility and has everything the team needs (and their families, if necessary). We also help our employees organize energy independence at home.
It is crucial to prioritise the mental wellbeing of the team during wartime. Previously, it was sufficient to take a vacation, engage in sports, and switch to other tasks to recover. However, this approach is no longer adequate.
Regular lectures and group meetings with mental health experts are held. The team has the opportunity to work with a corporate psychologist.
The effective team is one that shares values and provides mutual support. This enables the creation of unique products and provides the customer with the best possible service.
Want to join the Vchasno team?
We are actively growing, so we are looking for specialists.
You will have to do the most amazing things, help customers and sometimes hear them say Wow!
See details and send resume.
